Política de envío

Order Fulfillment Time

All of our products are custom made to order. Our normal fulfillment time for an order to ship is within 3 - 5 business days (Monday-Friday). While we strive to fulfill all orders as quickly as possible, orders can take up to 10 business days or more to ship during periods of higher order volume. We send out automated notifications via email or text as soon as an order's shipping label is printed with tracking information. To offer our customers free shipping in the US we utilize USPS standard, which typically delivers between 3 -7 business days after fulfillment. 

Lost, Stolen or Damaged Shipments

While we are not responsible for lost, stolen or damaged shipments, we do our best to assist our customers when a package has an issue in transit. If a shipment is lost or shows as delivered but is not at your location, we always recommend contacting your local post office first as well as leaving a note for your courier explaining what happened. We also recommend allowing 48 hours for the package to turn up. If the package does not show up within 48 hours of being marked as delivered or if your local post office is not able to assist you further, please contact us immediately so we can file a claim. If USPS deems your package as lost or damaged, we will work with you to have a replacement sent out. Please note that packages deemed stolen by USPS will not be approved for a refund. If a customer receives a damaged shipment and we offer to send a replacement shipment but the customer prefers a refund, a claim would need to be filed with the shipping company and approved by them in order to receive a refund. The damaged order may also be returned by the customer for a refund as well however the cost to ship the package back is the responsibility of the customer.

 

Free Shipping in the US

We offer free shipping to all customers in the US. No order limits.